#1 IoT Solutions
IoT SIM Support & Troubleshooting
Need help with your IoT SIM card or multi-network connectivity?
You’ve come to the right place. Our support team is here to help you get connected quickly and keep your IoT devices online — wherever they are.
Submit a support ticket
🔍 Common IoT SIM Support Topics
SIM Card Activation
Having trouble activating your SIM?
Follow these steps:
- Log in to your SIM Customer Portal.
- Select your device or SIM ID.
- Click Activate SIM and wait for confirmation.
- Restart your device to complete the setup.
APN Settings for Multi-Network SIMs
Ensure your device is using the correct Access Point Name (APN) to connect.
You should have these details on the card that came with your order.
Device Not Connecting to Any Network
If your device isn’t connecting:
Follow these steps:
- Confirm your SIM is active and inserted properly.
- Check signal strength in your location.
- Verify your device supports 2G / 3G / 4G / LTE-M / NB-IoT, depending on your SIM.
- Try a manual network search and reconnect.
Managing Your IoT SIMs Online
With the IoT Management Platform, you can:
- Monitor data usage and connectivity in real-time.
- View SIM status and activation logs.
🧠 FAQs
Q: How long does SIM activation take?
A: Usually within 5–15 minutes. Some networks may take longer to register internationally.
Q: Can I use the same SIM in multiple devices?
A: No, IoT SIMs are registered to a single device for security and tracking.
Q: What happens if I exceed my data limit?
A: You’ll receive an automatic alert. You can top up or adjust your plan from your dashboard.
💬 Contact Our Support Team
Get a call back
0161 660 2492
Contact us
