EV Charging Use Case – Powered by M2M Data Connect IoT Connectivity & Cellular Routers
Customer Profile
A fast‑growing EV charging operator deploying public, workplace and fleet charging stations across the UK and Europe. Their network includes AC chargers, DC rapid chargers, and smart home charging units — all requiring stable, secure, real‑time connectivity.
The Challenge
To scale their EV charging network, the operator needed a connectivity solution that could support:
Real‑time charger status updates
Payment processing and billing
Remote diagnostics and firmware updates
High uptime for public charging points
Secure communication between chargers and cloud systems
Reliable connectivity in car parks, rural areas and underground locations
Traditional SIMs and single‑network solutions caused:
Frequent network dropouts
Failed transactions and customer frustration
Slow fault detection, requiring on‑site visits
Inconsistent data across the charging network
High operational costs due to manual resets and maintenance
To deliver a seamless charging experience, the operator needed multi‑network IoT connectivity and industrial cellular routers capable of supporting high‑availability EV infrastructure.
The Solution: M2M Data Connect + Industrial Cellular Routers
M2M Data Connect deployed multi‑network IoT SIMs across all EV chargers, paired with rugged 4G/5G cellular routers to ensure stable, secure connectivity at every charging location.
Key Components
Multi‑network IoT SIMs that automatically switch to the strongest available signal
Industrial 4G/5G routers for high‑bandwidth, low‑latency communication
Secure VPN connectivity for encrypted data transfer
Centralised SIM management portal for monitoring usage and diagnostics
Real‑time data transmission for charger status, payments and alerts
Remote firmware updates to reduce on‑site maintenance
Results & Impact
99.9% Charger Uptime
Multi‑network connectivity ensures chargers stay online even in challenging locations.
Faster Payment Processing
Stable connectivity reduces failed transactions and improves customer satisfaction.
Remote Diagnostics & Maintenance
Operators can identify faults instantly and push updates remotely. Outcome: fewer site visits and lower operational costs.
Real‑Time Monitoring Across the Network
Every charger reports live status, usage, and performance data. Outcome: better planning, load balancing and asset management.
Scalable Deployment
New chargers can be installed anywhere — car parks, retail sites, rural areas — without worrying about network coverage.
Enhanced Security
Routers and VPN connectivity protect payment data and comply with industry standards.
Why M2M Data Connect for EV Charging?
Multi‑network resilience across the UK and Europe
Industrial routers built for harsh outdoor environments
Secure, encrypted connectivity for payments and telemetry
Scalable solutions for networks of any size
Expert support for EV charging operators and OEMs
Summary
By combining M2M Data Connect IoT connectivity with industrial cellular routers, the EV charging operator transformed their network into a reliable, scalable, and secure charging ecosystem. The result: higher uptime, lower costs, seamless payments, and a better experience for EV drivers.
